Hey Reader, In almost every discovery call I end up saying the same thing, giving this same sort of reassurance, usually when they're apologizing for their website or their inconsistent brand or whatever marketing piece they feel guilty about. The thing I say: You're the expert in your business. I'm the expert at *this.(*When I say "this", dear reader, picture me gesturing towards the messy places between your marketing intentions and what lands with your people. The stuff that's hidden below...
3 months ago • 3 min read
Hi friend, Most social enterprises I know are juggling twelve priorities and one Google Doc with a truly incomprehensible style sheet. Think you need new software or divine inspiration? Maybe what you need is five quiet minutes to make the things you already use look like they belong to an organization that knows what it's doing. Design is intention made visible. When people see care in the small stuff, they assume it's everywhere else too. That's how visual trust works. A few small acts of...
5 months ago • 2 min read
Oh, hey Reader, just a heads up before you read on: there's some spicy language within. Here goes: Have you heard of the term enshittification? Cory Doctorow coined it to describe the slow degradation of platforms that start user-friendly, then become increasingly exploitative once they've made themselves indispensable. Satisfying to know this has a name, isn't it??The cycle goes: first they're great to attract users, then they squeeze users to attract business customers, then they squeeze...
5 months ago • 3 min read
There’s this collective assumption that summer is a time of rest.Lighter schedules and long weekends. Hammocks and road trips. A loosening. And maybe for some people, that’s true. But for me, right now, that assumption couldn't be further from reality. With my four-year-old twins suddenly out of school, summer hasn’t opened up space, it’s compressed it. I’m working more, not less. I know I’m not alone. Every working parent I know is scrambling to do what was already too much, with fewer...
8 months ago • 2 min read